AI Agent
The AI Agent is an intelligence layer that works across more than one channel. If your need is limited to WhatsApp only, see the WhatsApp AI Bot, and for connecting systems and processes, see Automation.
We build a conversational agent based on your approved business sources, which answers, collects data, or runs a specific action within written permissions, then escalates sensitive or unknown cases to an employee. Channels, integrations, and availability scope are defined in the project.
AI Agent Capabilities
Knowledge source, permissions, human escalation, and testing before launch.
Answers from Approved Sources
Uses the documents, questions, and policies approved by the business owner, and openly states when it lacks knowledge outside them.
Understands Conversation Context
Uses the context of the current conversation within the rules and data available to it.
Lead Qualification
Collects the agreed fields and adds the escalation reason without independently judging the sales opportunity.
Smart Escalation to the Team
Hands off complex cases to a human employee at the right moment.
Works Across Your Channels
Website, WhatsApp, and social media, all from one unified brain.
Reviewable Knowledge Base
Approved sources and responses are updated through a clear procedure instead of unchecked learning from conversations.
AI Agents in the Saudi Market
Companies across Saudi Arabia and Riyadh are adopting AI agents for customer service and instant Arabic-language responses around the clock. AtAl Shohab Al Aliyah, we start by defining the tasks the agent handles and the approved knowledge sources, then connect it to your channels and systems and set its limits to avoid inaccurate answers, with human review for sensitive cases. Also check out our WhatsApp Sales Bot and Customer Management System.
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Frequently asked questions about the AI agent
Clear answers about Al Shohab Al Aliyah's AI agent service.
An AI agent is a conversational interface that uses approved sources to answer, collect specific data or trigger an authorised action, and passes questions outside its scope to a member of staff.
It suits businesses that have recurring questions, dependable knowledge sources, and clear rules on what the agent may do and when it must stop or hand the conversation over.
The scope defines the knowledge sources, channels, actions, handover rules, test cases and how it will be monitored. No WhatsApp or other system connection is assumed unless it is stated in the project.
We start with an initial consultation to understand your needs and goals, then propose the right solution and plan, and agree on the roadmap before delivering in clear phases. Contact us on WhatsApp to get started.
It depends on the project's scope and specific requirements; we do not commit to a fixed duration before understanding your needs. We work in flexible phases and agree a realistic timeline with you based on the scope before starting.
How we work at Al Shohab Al Aliyah
We start by gathering the questions and the sources the business owner has approved for use, then define what the agent may say, collect or trigger and when it hands over to a member of staff. We test representative cases covering a correct answer, not knowing, refusing an action, and handover, then review live samples in line with the project's policy — in direct contact with the Al Shohab Al Aliyah team via WhatsApp andPhone.
What needs to be settled before the agent goes live?
You need to define the content owner, the knowledge sources, the data that may be collected, the permitted actions, and the rule for handing over to a member of staff. The agent is not given open access to systems, and its answers are not treated as a substitute for a sensitive human decision.
Channels, the monitoring dashboard and integrations are separate scope items. For each one, the service account, the permission, the action log and the failure state are documented before it is connected to the agent.
Related services and systems
- WhatsApp AI Bot — Your agent on WhatsApp
- Automation — Automating customer follow-up
- Client management system — Connecting the agent to your customers
- Contact Us — Activate your AI agent
AI agent project deliverables
The deliverables are determined by the channel and the authorised actions:
- Knowledge sources: a list of the approved documents and questions, and who owns updating them
- Behaviour policy: what the agent answers, what it declines, and when it hands over to a member of staff
- Test cases: answering, not knowing, handover, and integration failure where applicable
- Follow-up: A log of conversations or events, as far as the channel and the policy allow
We do not promise an answer or handover rate in advance; the acceptance criterion is passing the agreed test cases and logging out-of-scope cases for review.
When does an AI agent suit you?
An agent suits a situation with open-ended conversation that a fixed menu of options cannot handle, where there is approved knowledge and someone responsible for reviewing it. If what you need is to carry out fixed steps without dialogue, automation is the closer fit; and if the channel is WhatsApp alone, the dedicated bot page is more precise.
Starting is not advisable where the policies are undocumented, where there is no member of staff to receive handovers, or where the agent is expected to make independent medical, legal or financial decisions. The first version starts with a narrow scope and expands only after the logs and errors have been reviewed.
The exact deliverables — the channel, the monitoring dashboard, conversation storage, actions and reports — depend on the agreed tools and policy, and are not automatically assumed from the words "AI agent".
Do you need an agent, a WhatsApp bot or automation?
AI Agent
For flexible conversation that draws on approved knowledge and needs boundaries and human handover.
WhatsApp bot
When the WhatsApp channel and its requirements are the focus of the scope.
Process automation
To carry out repeatable rules and steps without open-ended dialogue.
If the agent needs to read or write data in another system, that is documented as aseparate integration. Send the sources, channels and actions you need through Request an agent analysis.