A WhatsApp AI Bot for Business & CRM Integration
The WhatsApp AI Bot is an application of the AI agent inside the WhatsApp channel specifically. If you need a multi-channel agent, see the AI Agent.
We build a conversation flow on WhatsApp that answers from approved content, captures specific data, and books or logs a request when the tools are available, then hands off to a human agent according to a clear rule. Templates, approvals, proactive messages, and CRM integration are independent scope items.
What does the WhatsApp bot do?
Approved conversations, human handoff, and a clear record of what was done.
Answers from approved content
It responds within the authorized questions and policies and hands off what it doesn't know instead of making up an answer.
Capture and route the request
It captures the agreed fields and routes the request to a human agent; the sales and closing decision stays with a person.
Send offers and catalogs
It sends materials and links approved by the business owner within the available templates and permissions.
Appointment booking
It collects the appointment request or links it to a calendar where the scope covers availability, rescheduling and cancellation.
CRM connection
It records the authorised fields where an API, permissions and an approved data map are available.
Approved templates and messages
Proactive messages are set only in line with the approvals, templates and opt-in status available to the account.
WhatsApp bots in the Saudi market
WhatsApp is a primary communication channel for businesses in Saudi Arabia, and automating it provides instant replies and lead qualification. At Al Shohab Al Aliyah we design a conversation flow that suits your service, connect it to your systems, and define when a conversation is handed to a human, with clear Arabic messaging. Find out about AI Agent.
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Frequently asked questions about the WhatsApp AI Bot
Clear answers about Al Shohab Al Aliyah's WhatsApp AI Bot service.
A WhatsApp bot is a conversational interface on the WhatsApp channel that answers from approved content, collects specific fields or hands over to a member of staff, and may be connected to a CRM if the scope covers that.
It suits businesses that rely on WhatsApp as a main channel and have recurring questions or flows, a clear handover policy, and approval for the content and templates used.
The scope defines the number, the channel, the answer sources, the conversation flow, the handover rule, the fields, the integrations and the test cases. No CRM or bulk sending is assumed without agreement and approvals.
We start with an initial consultation to understand your needs and goals, then propose the right solution and plan, and agree on the roadmap before delivering in clear phases. Contact us on WhatsApp to get started.
It depends on the project's scope and specific requirements; we do not commit to a fixed duration before understanding your needs. We work in flexible phases and agree a realistic timeline with you based on the scope before starting.
How we work at Al Shohab Al Aliyah
We start with the status of the number, the channel, the question sources and the policies, then map the entry, answering, data-collection and handover flow. We test representative cases covering not knowing, staff intervention and connection failure, and we do not activate a proactive message or an integration before the approval and permission are documented — in direct contact with the Al Shohab Al Aliyah team via WhatsApp andPhone.
Responsibilities when running a WhatsApp bot
The business owner approves the content, the prices, the policies, the templates and the handover rule, and defines what data may be collected and for how long it is kept. Delivery covers whatever the scope documents in terms of the conversation flow, integration, testing and monitoring.
Having a WhatsApp number or a CRM does not mean every action can be carried out automatically; the account type, the integration interface, the permissions and the approvals available at the time of the project all have to be verified.
Related services
- AI Agent — Intelligence that serves across all your channels
- Automation — Automating follow-up and replies
- Client management system — Receiving qualified enquiries
- pricing — Delivery packages
- Contact Us — Activate your WhatsApp bot
What is delivered in a WhatsApp bot project?
The deliverables are determined by the channel and the approved integration:
- Conversation flow: the entry points, questions, fields and approved handovers
- Sources and templates: the approved content and the templates within scope
- Tests: answering, handover, refusal, and integration failure where applicable
- Human operation: how a member of staff takes over a conversation and returns it to the flow
We do not promise a number of messages, enquiries or deals; the acceptance criterion is that the agreed cases pass, that staff can intervene, and that errors can be traced.
When does an intelligent WhatsApp bot suit you?
A bot suits situations where WhatsApp is a defined channel within the customer journey and there are recurring questions, policies and fields that can be approved. If conversation is needed across several channels or requires broader knowledge, look at the general agent service rather than duplicating the two scopes.
Starting is not advisable before the member of staff who receives handovers has been identified, where proactive messages lack clear approvals, or where what is wanted is a promise to close sales automatically. The bot organises the conversation; it does not guarantee a deal, an appointment or a result.
The account type, API availability, approved templates and platform policies are factors outside this page and are confirmed at delivery. So we do not promise that a feature will be available or a message can be sent before the actual account status has been verified.
Approval checklist before a WhatsApp bot goes live
- Approve the source of every answer, price and policy, and who owns updating it.
- Define the fields to be collected, the consent required, and where they are stored.
- Define the moment of handover, the responsible member of staff, and the hours conversations are picked up.
- Test the template, the message, connection failure and not knowing, before launch.
For multiple channels, see the general agent, and for data exchange, see the integration scope andthe CRM system. Send the status of your number and your conversation flow through Request a WhatsApp bot.