Business Description: Development of the “Washer & Hotels” platform

• The platform has been developed“Washer & Hotels” To besystemAn integrated solution for managing hotel laundry services, aiming to improve operational efficiency and provide a superior customer experience.

1. Admin Panel

• the goal: Enable management to monitor and manage all operations, employees, delegates, and hotels linked to the system.
• User Management: Add, modify and delete delegate and hotel accounts.
• Track orders: Monitor the status of each order from receipt to delivery.
• Reporting: Create detailed reportsaroundPerformance, sales, and commissions.
• System setup: Customize general system settings such as prices, zones, and working hours.

2. Representative Panel

• the goal: Providing a way for representatives to manage their daily tasks and communicate with hotels and clients.
• Order Management: Receive and update the status of requests assigned to them.
• Contact Hotels: Send and receive comments and inquiries.
• Schedule Management: Organize timesthe joband daily tasks.

3. Hotel Panel

• the goal: Enable hotels to submit laundry requests and track their status.
• Submit requests: Enter details of the clothes required for washing.
• Case follow-up: Monitor the status of each order and know the expected delivery time.
• Bill Management: Receive paid and outstanding invoices.

4. Integration between interfaces

• the goal: Ensure effective communication and smooth information flow between all parties.
• Instant update: Update order status in real time across all interfaces.
• Notifications: Send instant notifications to delegates and hotels when the status of orders is updated.
• Consolidated reports: Providing unified reports to management to monitor overall performance.

5. Technologies used

• Front end: HTML، CSS، JavaScript، وReact.
• Backend: Laravel,Node.js
• Database: MongoDB.
• Authentication and Security: JWT (JSON Web Tokens) وOAuth

Project Summary 

• Through these efforts, we have been able to provide an integrated platform that meets the needs of hotels, representatives, and management, contributing to improved operational efficiency and superior customer service.